Backpack middle part*1
Material: polyester, pvc
Backpack size: 33*28*40cm
Size after folded: 33*28*12cm
Mini storage bag size: 20*27cm (Separately ordered)
Net weight: 1.7kg Weight recommendation: 9kg or less
Retail packaging size: 35*31*12.5cm
Outer carton size: 65*37.5*33.5cm
Note: Attached orange fan is not included. Extra attached bag is coming soon.
Our goal is to offer you the best shipping options, no matter where you live. We work with the Canada Post / TapIn / 4PX to deliver items.
Shipping times may vary depending on your location.
Shipping within the Metro Vancouver
Shipping outside of the Metro Vancouver, BC, within Canada
Shipping within United States of America
1 business day
1-7 business day
7-14 business day
Canada Post / 4PX
Canada Post / 4PX
$20 when the order is under 69.99
$5 when the order is 69.99 and above
All orders will ship within 2 - 3 business days of the time the order is received into our system excluding weekends and Canadian holidays.
Shipping from: Vancouver, BC, CA & China
Shipping area: Canada & US.（Exclude remote locations in Canada)
Remote locations include postal codes that are difficult to serve.
Examples the following:
Customers in remote addresses can only choose Standard Shipping. Allow an extra two to five days for delivery.
Some items can't be shipped to remote locations. The product details page provides information about delivery restrictions.
Business days: Monday~Friday (PST, exclude holidays).
Your order will be processed within 2 business days after order placed on Furrytail .You may cancel your order before it gets shipped. Customers need to contact firstname.lastname@example.org directly to cancel your order. After the order gets shipped, no cancellation request will be accepted.
After your cancellation application gets authorized, your refund will appear on your original payment method within 15 business days.
Return & Exchange:
Thank you for shopping with Furrytail. You can return or exchange within 7 days after you receive the package, if you are not satisfied with your purchasing. Please make sure the package is not open and it won't affect next sale.
Due to the particularity of pet products, in order to avoid bacterial cross infection, we do not accept return or exchange if the package has opened and there is not a quality issue of your products.
If your products arrived damaged, please be sure to contact us via email immediately!
To be eligible for a return or exchange, all returned merchandise must be in its original packaging. Your return needs to include the original packing slip to be accepted.We will provide a return label (as no cost to you) via email for any orders that were fulfilled incorrectly or arrived damaged.
Return & Exchange Instructions:
To return or exchange an item you ordered:
Return & Exchange Address
Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Food, snacks and supplements are final sale and not eligible for return or exchange.
Tel: +1 778 229 5361
Return & Exchange Address: Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Note: All return requests need to be initiated by contacting email@example.com, otherwise returns will not be accepted.
We accept a number of secure and convenient payment methods:
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately.
We accept Visa, MasterCard, American Express, Discover, etc. Please note that Furrytail does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.