Our goal is to offer you the best shipping options, no matter where you live. We work with the Canada Post / TapIn / 4PX to deliver items.
Shipping times may vary depending on your location.
Shipping within the Metro Vancouver |
Shipping outside of the Metro Vancouver, BC, within Canada |
Shipping within United States of America |
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Shipping time |
1 business day
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1-7 business day |
7-14 business day |
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Carrier |
TapIn
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Canada Post / 4PX |
Canada Post / 4PX |
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Shipping Fee |
$20 when the order is under 69.99 $5 when the order is 69.99 and above
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All orders will ship within 2 - 3 business days of the time the order is received into our system excluding weekends and Canadian holidays.
Shipping from: Vancouver, BC, CA & China
Shipping area: Canada & US.(Exclude remote locations in Canada)
Remote locations include postal codes that are difficult to serve.
Examples the following:
NOTE:
Customers in remote addresses can only choose Standard Shipping. Allow an extra two to five days for delivery.
Some items can't be shipped to remote locations. The product details page provides information about delivery restrictions.
Business days: Monday~Friday (PST, exclude holidays).
Cancellation:
Your order will be processed within 2 business days after order placed on Furrytail .You may cancel your order before it gets shipped. Customers need to contact service@furrytail.net directly to cancel your order. After the order gets shipped, no cancellation request will be accepted.
After your cancellation application gets authorized, your refund will appear on your original payment method within 15 business days.
Return & Exchange:
Thank you for shopping with Furrytail. You can return or exchange within 7 days after you receive the package, if you are not satisfied with your purchasing. Please make sure the package is not open and it won't affect next sale.
Due to the particularity of pet products, in order to avoid bacterial cross infection, we do not accept return or exchange if the package has opened and there is not a quality issue of your products.
If your products arrived damaged, please be sure to contact us via email immediately!
To be eligible for a return or exchange, all returned merchandise must be in its original packaging. Your return needs to include the original packing slip to be accepted.We will provide a return label (as no cost to you) via email for any orders that were fulfilled incorrectly or arrived damaged.
Return & Exchange Instructions:
To return or exchange an item you ordered:
Return & Exchange Address
Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Refunds
Exclusions
Food, snacks and supplements are final sale and not eligible for return or exchange.
Customer Service
Tel: +1 778 229 5361
E-mail: service@furrytail.net
Return & Exchange Address: Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Note: All return requests need to be initiated by contacting service@furrytail.net, otherwise returns will not be accepted.
We accept a number of secure and convenient payment methods:
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately.
We accept Visa, MasterCard, American Express, Discover, etc. Please note that Furrytail does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
At Medisene, we deliver wellness on your terms because we believe that you should never have to compromise on the health, wellness, baby and beauty products you choose for yourself and your loved ones. That’s why we offer a broad selection of carefully curated, peer-reviewed products, all available online and delivered right to your door. It’s because we know that choice matters.
With over 40,000 products and Canada’s largest assortment of green & natural brands (plus all of your familiar favourites), we make it easy to make choices you can trust. We deliver a quick, convenient, and hassle-free shopping experience, because we listen and we know what matters to you.
Subverting the traditional formula of mixed cat litter, Furrytail Super-mixed Cat Litter opens up a new era of deodorization with K4-nanocrystalline added to help you maintain a fresh-smelling home. This particular patented technology comes from one of the top 500 companies, and is specially designed for cat litter odor control.
Compared to traditional activated charcoal, the adsorption capacity of K4-nanocrystalline is 10 times that of activated carbon as it has more nano-scale micropores, and it preferentially adsorbs odor gas such as ammonia odor.
Furrytail’s Super-mixed Cat Litter contains K4-nanocrystalline with a higher number of nano-scale micropores that boost odor absorption by more than ten times! With its unbeatable odor control ability, your home will be safer and healthier not only for your pets but also for your family.
Lock Odor
The extra tight-clumping formula offers extra capacity that locks odor inside the clumps and forms. It is easy to scoop virtually no crumble clumps that remove odor from urine feces and bacteria with plant extracts.
Eliminate Odor
As an alternative to artificial fragrances, our Super-mixed Cat Litter contains natural plant extracts like bamboo fiber, centella asiatica extracts and honeysuckle extracts that kill 99.9% of bacteria in cat’s urine so it can effectively destroy and prevent bacterial odor from the source instead of covering it up.
Cyclone Dust Removal Technique Cyclone dust-free technique is yet a revolutionary technique of the cat litter industry. It is utilized in this dust-free cat litter formula that allows for a clean pouring when refilling your feline friends’ litter boxes and minimizes mess around the box.
Water-soluble and flushable To make clean-up and disposal even more convenient, after 1000 litter tests, Furrytail experts invented a flushable mixture that will dissolve in water within seconds and will not clog your toilets.