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About Us
Which shipping carriers does FurryTail work with?
How long does it take to process my order?
What is FurryTail’s typical shipping timeline?
Why is my order delayed?
What is FurryTail’s Shipping Coverage?
Can FurryTail ship to PO BOXES, APO/FPO, or military addresses?
Need additional shipping help?
What is the warranty coverage on electronic products?
Does FurryTail provide replacement parts for electronic products?
Who pays for shipping costs for replacement parts?
What is the product replacement policy?
How can I begin a claim to obtain warranty services from FurryTail?
Is the warranty transferable?
Need additional warranty help?
Are non-electronic pet products returnable?
Are there any limits on returning non-electronic pet products?
How can I start a claim for an issue with my non-electronic pet product?
Returns & Refunds
Does FurryTail have a hassle-free return period on their electronic products?
Who pays for the return shipping during the hassle-free return period?
What if I purchased my FurryTail product through a third-party retailer?
What are the conditions for my electronic product return?
Are there any special instructions to return electronic products?
How do I return a non-electronic product?
Are there any special instructions to return my non-electronic product?
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