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Shipping
Which shipping carriers does FurryTail work with?
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How long does it take to process my order?
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What is FurryTail’s typical shipping timeline?
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Why is my order delayed?
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What is FurryTail’s Shipping Coverage?
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Can FurryTail ship to PO BOXES, APO/FPO, or military addresses?
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Need additional shipping help?
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Warranty
What is the warranty coverage on electronic products?
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Does FurryTail provide replacement parts for electronic products?
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Who pays for shipping costs for replacement parts?
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What is the product replacement policy?
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How can I begin a claim to obtain warranty services from FurryTail?
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Is the warranty transferable?
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Need additional warranty help?
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Are non-electronic pet products returnable?
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Are there any limits on returning non-electronic pet products?
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How can I start a claim for an issue with my non-electronic pet product?
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Returns & Refunds
Does FurryTail have a hassle-free return period on their electronic products?
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Who pays for the return shipping during the hassle-free return period?
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What if I purchased my FurryTail product through a third-party retailer?
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What are the conditions for my electronic product return?
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Are there any special instructions to return electronic products?
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How do I return a non-electronic product?
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Are there any special instructions to return my non-electronic product?
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