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About Us
Return & Refund Policy
Electronic Products
30-Day Hassle-Free return policy:
We hope you love what you've ordered! But just in case you're not 100% satisfied, we are here to help.
FurryTail products purchased directly through furrytail.net may be returned within thirty (30) days of receipt for a refund. Returns not related to manufacturing defects or quality standards will incur a return shipping fee of $79.99, deducted from their refund.
If you’ve purchased your FurryTail product through a third-party retailer, you must coordinate the return directly with that retailer. Please note that the return policy may vary according to local laws and regulations.
Return Conditions:
(a) Returned item(s) must be in like-new condition and in their original packaging.
(b) Please contact us first before returning the item.
(c) The time frame for return must not exceed 30 days from the delivery date.
Return Instructions:
If you bought your product directly from furrytail.net, and you are not satisfied with your purchase within the conditions described in the above 30-Day Hassle-Free Return policy, you can return it following the procedure outlined below:
1. Request a return label by contacting FurryTail Customer Support at help@furrytail.net. All returns must have a return label for processing.
2. Prepare and package your item in the original package to return. Units returned in unclean conditions may be subject to a $75 cleaning fee deducted from your refund. Please note that if any accessories are missing, the cost of those accessories will be deducted from your refund.
3. Determine your shipping method. You are responsible for the return shipping costs, totaling $79.99. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
4. Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card provider is responsible for applying the refund amount to your account, which may take up to 30 days.
Non-Electronic Products
Return Conditions:
(a) Unopened items can be returned or exchanged within 7 days of delivery.
(b) Opened products can only be accepted if there is a quality issue.
(c) All returned items must be in the original, unused condition, without any pet contact.
(d) Packaging must remain intact.
Return Instructions:
(a) Please contact our customer service team at help@furrytail.net before initiating a return.
(b) Customers are responsible for return shipping costs for non-quality related returns.
(c) We will deduct the cost of the return shipping label when processing your refund.
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