Your order will be processed within 2 business days after order placed on Furrytail .You may cancel your order before it gets shipped. Customers need to contact firstname.lastname@example.org directly to cancel your order. After the order gets shipped, no cancellation request will be accepted.
After your cancellation application gets authorized, your refund will appear on your original payment method within 15 business days.
Return & Exchange:
Thank you for shopping with Furrytail. You can return or exchange within 7 days after you receive the package, if you are not satisfied with your purchasing. Please make sure the package is not open and it won't affect next sale.
Due to the particularity of pet products, in order to avoid bacterial cross infection, we do not accept return or exchange if the package has opened and there is not a quality issue of your products.
If your products arrived damaged, please be sure to contact us via email immediately!
To be eligible for a return or exchange, all returned merchandise must be in its original packaging. Your return needs to include the original packing slip to be accepted.We will provide a return label (as no cost to you) via email for any orders that were fulfilled incorrectly or arrived damaged.
Return & Exchange Instructions:
To return or exchange an item you ordered:
Return & Exchange Address
Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Food, snacks and supplements are final sale and not eligible for return or exchange.
Tel: +1 778 229 5361
Return & Exchange Address: Unit375 6628 River Road. Richmond BC. Canada V6X 1X5
Note: All return requests need to be initiated by contacting email@example.com, otherwise returns will not be accepted.